Rarely does one have a retail experience this favorable. First, the product is first rate. I can’t say enough about the Pedego Ridge Rider I bought, just an amazing e-bike at this price point. Second, to have customer service that is also outstanding is just amazing. The owners are genuine, knowledgable, and do everything in their power to give the customer a positive experience. Third, try an electric bike by Pedego, they’re truly an amazing experience.
The suspension works, but there isn’t any true dampening. That means you’re just riding around on springs. On a real full suspension e-bike (i.e. a few thousand dollars) you get actual oil-dampened shocks. Those absorb bumps and dampen the shock. With springs, the bike bounces a few times after bumps, with the energy dissipating through the spring stretching and compressing.